The Product Complaint Investigation Mgt System is a custom Word VBA Microsoft Add-in (also built from our successful Deviation Pro Engine) that has a slick interface that functions as a complete, robust, secure system for:
a) Generation of Product Complaints with auto-assigned, unique Audit Numbers.
b) Input of Product Complaint details.
c) Tracking and trending of complaints by complaint-type (for ex, "Product Allergy") or by free-text keyword searching.
d) Ability to easily update/respond to complaints.
e) Electronic endorsement/signature of Product Complaint Reports
f) Auto-generation of Product Complaint Reports in .doc, .docx or .html formats.
Being that the Product Complaint Investigaton Mgt system is built from the same engine as Deviation Pro, if necessary, the two applications can be configured to directly talk to eachother in order to provide you with a complete Quality System to manage deviations, atypical events, CAPAs, Audit Findings and Product Complaints.